Only system administrators can create and send messages.
(Check with tech lead, there was discussion around this, but we cannot test this at the moment due to a bug for standard users viewing the inbox).
A message is an internal notification that system administrators can use to announce important communications with account users.
Composing a message
To create a message, the user must navigate to the Inbox and click the “New Message” button.
The user must select their recipients, provide a subject and compose the body of the message.
Selecting recipients
Organisations are selected rather than users, which saves the user time when sending the message. The message will be received in the inbox of each staff member of the selected organisation(s); the users will only receive one copy of the message—even if they are staff members of multiple organisations.
By default, all organisations will be selected to receive the message. To select specific organisations, the user can select organisations from the dropdown.
If the user changes their mind, they can re-toggle “Send to all” which will automatically de-select specified organisations.
Composing the message
Similar to composing an email, the user must provide a subject to the message. This should be a few words long and will help to provide context to the message for the recipients.
The user is required to specify details of the communication in the message body. The message body only supports text entry; images and formatting are not supported.
Sending a message
Once the user has completed the required fields and is happy with the configured message, they can click “Send” to send the message.
This cannot be undone.
Cancelling a message
The user can abandon the message they’re composing by clicking the “Cancel” button or overlay.
Details will not be saved, and draft messages will not be supported.